Conversational AI
The demand for virtual agents that can handle customer needs has continued to increase dramatically. At IBM Research, we’re building the next generation of artificial intelligence systems that can understand what’s being asked of them and how best to respond as efficiently as possible.
Our work
Putting more knowledge at the fingertips of non-English speakers
ReleaseKim Martineau- Conversational AI
- Natural Language Processing
Project Debater argues for key point analysis of surveys, reviews, and social media
ReleaseNoam Slonim, Yoav Katz, Roy Bar-Haim, and Elad Venezian5 minute read- Conversational AI
- Explainable AI
- Natural Language Processing
Publications
- Asaf Yehudai
- Boaz Carmeli
- et al.
- 2024
- ICLR 2024
- Avihu Dekel
- Slava Shechtman
- et al.
- 2024
- ICASSP 2024
- Daniel Karl I. Weidele
- Mauro Martino
- et al.
- 2024
- IUI 2024
- Claudio Santos Pinhanez
- Raul Fernandez
- et al.
- 2024
- IUI 2024
- Bang Liu
- Yu Chen
- et al.
- 2024
- AAAI 2024
- 2024
- AAAI 2024
IBM Solution: AI for Customer Service
Innovations from our team were developed into Watson Assistant, IBM’s AI for customer service. It’s the industry’s leading conversational AI platform that customers, human agents, and employees actually want to use.
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