Conversational AI

The demand for virtual agents that can handle customer needs has continued to increase dramatically. At IBM Research, we’re building the next generation of artificial intelligence systems that can understand what’s being asked of them and how best to respond as efficiently as possible.

Our work




An efficient toolkit for state-of-the-art models on multi lingual open domain question answering.
  • Conversational AI

Foundation models for conversation

  • Conversational AI
  • Foundation Models

Conversational intelligence

Exploring AI-based conversational systems in a human-centered approach
  • Conversational AI
  • Human-Centered AI
  • Natural Language Processing
  • Speech
  • Foundation Models


IBM Solution: AI for Customer Service

Innovations from our team were developed into Watson Assistant, IBM’s AI for customer service. It’s the industry’s leading conversational AI platform that customers, human agents, and employees actually want to use.

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