Conversational AI
The demand for virtual agents that can handle customer needs has continued to increase dramatically. At IBM Research, we’re building the next generation of artificial intelligence systems that can understand what’s being asked of them and how best to respond as efficiently as possible.
Our work
Projects
PrimeQA
An efficient toolkit for state-of-the-art models on multi lingual open domain question answering.
- Conversational AI
Continuous improvement of chatbots
- Conversational AI
Foundation models for conversation
- Conversational AI
- Foundation Models
Conversational intelligence
Exploring AI-based conversational systems in a human-centered approach
- Conversational AI
- Human-Centered AI
- Natural Language Processing
- Speech
- Foundation Models
Publications
- 2023
- AAAI 2023
- 2021
- ACL-IJCNLP 2021
- 2021
- ACL-IJCNLP 2021
- 2021
- ACL-IJCNLP 2021
- 2021
- ACL-IJCNLP 2021
- 2021
- IUI 2021
IBM Solution: AI for Customer Service
Innovations from our team were developed into Watson Assistant, IBM’s AI for customer service. It’s the industry’s leading conversational AI platform that customers, human agents, and employees actually want to use.
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