Conversational AI
The demand for virtual agents that can handle customer needs has continued to increase dramatically. At IBM Research, we’re building the next generation of artificial intelligence systems that can understand what’s being asked of them and how best to respond as efficiently as possible.
Our work
Putting more knowledge at the fingertips of non-English speakers
ReleaseKim Martineau- Conversational AI
- Natural Language Processing
Project Debater argues for key point analysis of surveys, reviews, and social media
ReleaseNoam Slonim, Yoav Katz, Roy Bar-Haim, and Elad Venezian5 minute read- Conversational AI
- Explainable AI
- Natural Language Processing
Publications
- Prateek Yadav
- Derek Tam
- et al.
- 2023
- NeurIPS 2023
- Praveen Venkateswaran
- Evelyn Duesterwald
- et al.
- 2023
- EMNLP 2023
- Vinod Muthusamy
- Yara Rizk
- et al.
- 2023
- EMNLP 2023
- Yatin Nandwani
- Vineet Kumar
- et al.
- 2023
- EMNLP 2023
- Martin Hirzel
- 2023
- CACM
- Rachel Ostrand
- Victor S. Ferreira
- et al.
- 2023
- INTERSPEECH 2023
IBM Solution: AI for Customer Service
Innovations from our team were developed into Watson Assistant, IBM’s AI for customer service. It’s the industry’s leading conversational AI platform that customers, human agents, and employees actually want to use.
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