Conversational AI
The demand for virtual agents that can handle customer needs has continued to increase dramatically. At IBM Research, we’re building the next generation of artificial intelligence systems that can understand what’s being asked of them and how best to respond as efficiently as possible.
Our work
Publications
- 2021
- ACL-IJCNLP 2021
- 2021
- ACL-IJCNLP 2021
- 2021
- ACL-IJCNLP 2021
- 2021
- ACL-IJCNLP 2021
- 2021
- IUI 2021
- 2021
- AAAI 2021
IBM Solution: AI for Customer Service
Innovations from our team were developed into Watson Assistant, IBM’s AI for customer service. It’s the industry’s leading conversational AI platform that customers, human agents, and employees actually want to use.
Learn more