“Today we talk to the machine” - Unveiling data for providing micro-credit loans using conversational systemsHeloisa Caroline de Souza Pereira CandelloEmilio Ashton Vital Brazilet al.2022NeurIPS 2022
Bringing “conscious” access to micro-credit by enhancing non-traditional financial practices with AI in the Global SouthHeloisa Caroline de Souza Pereira CandelloMarcelo Carpinette Graveet al.2021NeurIPS 2021
Using meta-knowledge mined from identifiers to improve intent recognition in conversational systemsClaudio PinhanezPaulo Cavalinet al.2021ACL-IJCNLP 2021
Community-driven AI: Empowering people through responsible data-driven decision-makingRuyuan WanAdriana Alvarado Garciaet al.2023CSCW 2023
What's the Talk on VUI Guidelines? A Meta-Analysis of Guidelines for Voice User Interface DesignChristine MuradHeloisa Candelloet al.2023CUI 2023
Is CUI Design Ready Yet? A Workshop on Community Practices and Gaps in CUI Design & Resource DevelopmentChristine MuradCosmin Munteanuet al.2023CUI 2023
"this means nothing to me": Building credibility in conversational systemsHeloisa Caroline De Souza Pereira CandelloGabriel Meneguelli Soellaet al.2023CUI 2023
Unveiling Practices of Customer Service content curators of ConversationalAgentsHeloisa Caroline de Souza Pereira CandelloClaudio Santos Pinhanezet al.2022CSCW 2022
How can AI leverage alternative criteria and suggest a better way to measure credit worthiness and economic growth'Heloisa CandelloMarcelo Graveet al.2022CUI 2022
Platformisation of Digital Financial Services (DFS): The Journey of DFS in the Global North and Global SouthPranjal JainAlex Jordan Blandinet al.2022CHI EA 2022