“Today we talk to the machine” - Unveiling data for providing micro-credit loans using conversational systems
- NeurIPS 2022
Heloisa Candello, Ph.D. is a research scientist at the Responsible&Inclusive group at IBM Research laboratory. She has experience conducting mixed-methods research in the collection, design, and evaluation of conversational systems. She holds a Ph.D. in Computer Science, Interactive Technologies from University of Brighton – UK. Her primary research interest was on applying design methods to uncover how people use multimedia features in their mobile devices in cultural heritage settings. Before joining IBM, Heloisa was a lecturer and a researcher in mobile interaction technologies. Nowadays, at IBM, Heloisa is leading and designing novel and extraordinary user experiences and research in the context of conversational systems. Her research resulted in several publications in leading conferences (CHI, CSCW, DRS, DUXU) and recognition in the HCI and Design field.
Human Computer Interaction - Design Research - Human-centred Design - User experience design