Human sensors: Case-study of open-ended community sensing in developing regionsKuldeep YadavDipanjan Chakrabortyet al.2013PerCom Workshops 2013
Employee engagement: Conceptual model and computation frameworkMayuri DuggiralaSameep Mehtaet al.2012SRII 2012
Simultaneously improving CSAT and profit in a retail banking organizationSameep MehtaUllas Nambiaret al.2011CIKM 2011
A system for providing differentiated QoS in retail bankingSameep MehtaGirish Chafleet al.2011IJCAI 2011
An evidence based analytical approach for process automation: Case study in finance and administration process delivery servicesSai ZengJim A. Laredoet al.2011ICEBE 2011
Quality, satisfaction and value in outsourcing: Role of relationship dynamics and proactive managementNithya RajamaniDeepa Maniet al.2010AIS-ICIS 2010