Abstract
To develop software on time and within budget is not good enough if the software produced is full of defects. As the software market matures, users want to be assured of quality. They no longer accept claims made by the IT department at face value, but expect concrete demonstrations of quality. Software stakeholders are also demanding higher quality software than ever before. In recent years, much software engineering research has focussed on standards, methodologies and techniques for improving software quality, measuring software quality and software quality assurance. Most of this research is focused on an internal view of quality whereas few measures of the customer view of quality exist. The Third Workshop on Software Quality aims to bring together academic, industrial and commercial communities interested in software quality topics to discuss the different technologies being defined and used in the software quality area.