The new blocs on the block: Using community forums to foster new neighbourhoods

Abstract

Research has consistently shown that online tools increase social capital. In the context of neighbourhoods Hampton and Wellman have shown that in newly developed areas residents effectively used mailing lists to connect with each other, circulate information, and ask for help. The research question of whether similar findings would hold in the larger context of a city for a long period of time is still open. To tackle this research question, we have gathered the complete dataset of the most popular neighbourhood online forum in Dublin. In this dataset, we have people sharing a common purpose (blocs) who live in the same neighbourhood and interact online to ask for help, engage in local activities, and, more generally, have a better understanding of their physical community. Our analysis highlights the particularly concentrated usage in newly established developments where a pre-existing community may be absent. Additionally, these communications provide a valuable resource to understand local issues relevant to the community. Copyright © 2014 ACM.