PublicationManaging Service Quality: An International JournalPaperQuality Turnaround at IBM UK's Information NetworkManaging Service Quality: An International JournalView publicationAbstractNo abstract available.Home↳ PublicationsDate01 Jan 1994PublicationManaging Service Quality: An International JournalAuthorsCharles HobsonRoger BirchallIBM-affiliated at time of publicationShare