Challenging relationships - The fourth dimension within I.T. project delivery

Abstract

This paper highlights the importance of relationships in information technology (I.T.) projects and how they can be better approached. Within the operational research (OR) domain, project relationships are now being studied with complexity theory and emphasis on 'soft'project skills. We extend this discussion by suggesting the dimension of relationships as a space in which project managers should operate. Examples from educational and practical experience and our review of existing project standards regarding relationships management lead us to suggest some useful techniques to develop relationships, and to encourage future education and practice in this area.