Erich P. Stuntebeck, John S. Davis II, et al.
HotMobile 2008
In IT Outsourcing, strategic alignment between a customer and an IT outsourcing provider is very important. This article uses resource-based theory, social capital theory, and organizational learning theory to analyze the relationship between a customer and a provider in IT services Outsourcing context. Based on the former analysis, this article applies a strategic alignment model for managing the customer-provider relationship in IT service outsourcing contexts and focuses on three dimensions: communications, value measurements and governance. Next, we use case studies of China Development Bank to illustrate how it is managing the customer-provider relationship with its IT service provider to achieve strategic alignment.
Erich P. Stuntebeck, John S. Davis II, et al.
HotMobile 2008
Pradip Bose
VTS 1998
Raymond Wu, Jie Lu
ITA Conference 2007
Ehud Altman, Kenneth R. Brown, et al.
PRX Quantum