Towards Interactive Guidance for Writing Training Utterances for Conversational Agents
- 2024
- CUI 2024
I am currently a Staff Research Scientist employed at IBM's Thomas J. Watson Research Center as part of the Human-AI Collaboration team.
My current interests apply a human-factors perspective to Artificial Intelligence (AI) trust and AI transparency. Broadly speaking this involves understanding how AI developers and their peers work together, identify where things go wrong, and develop solutions to address those problems. My current work in this space includes evaluating and documenting risks associated with AI models, accelerating the development of intelligent agents for business automation, and developing best practices and tools for AI documentation. My prior work included understanding information and communication needs between stakeholders throughout the AI development life cycle and on developing novel ways to measure and evaluate conversational systems.
My current work is associated with FactSheets and Watson Orchestrate.
Before IBM, I graduated with a Computer Science Ph.D. from Oregon State University, advised by the incomparable Dr. Margaret Burnett.