STAR: A system for ticket analysis and resolution
- Wubai Zhou
- Wei Xue
- et al.
- 2017
- KDD 2017
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51 results for Genady Ya. Grabarnik
Data-driven cloud-based IT services performance forecasting
- Genady Ya. Grabarnik
- Mauro Tortonesi
- et al.
- 2016
- Big Data 2016
Recommending ticket resolution using feature adaptation
- Wubai Zhou
- Tao Li
- et al.
- 2015
- CNSM 2015
Business-driven configuration of IT services in public and hybrid clouds based on performance forecasting
- Genady Ya. Grabarnik
- Mauro Tortonesi
- et al.
- 2015
- IM 2015
Resolution recommendation for event tickets in service management
- Wubai Zhou
- Liang Tang
- et al.
- 2015
- IM 2015
Business-driven optimization of component placement for complex services in federated Clouds
- Genady Ya. Grabarnik
- Larisa Shwartz
- et al.
- 2014
- NOMS 2014
Hierarchical multi-label classification over ticket data using contextual loss
- Chunqiu Zeng
- Tao Li
- et al.
- 2014
- NOMS 2014
Testing performance of IT service associates under variable load
- Genady Ya. Grabarnik
- Yefim Haim Michlin
- et al.
- 2014
- NOMS 2014
Mining temporal lag from fluctuating events for correlation and root cause analysis
- Chunqiu Zeng
- Liang Tang
- et al.
- 2014
- CNSM 2014
Identifying missed monitoring alerts based on unstructured incident tickets
- Liang Tang
- Tao Li
- et al.
- 2013
- CNSM 2013