About cookies on this site Our websites require some cookies to function properly (required). In addition, other cookies may be used with your consent to analyze site usage, improve the user experience and for advertising. For more information, please review your options. By visiting our website, you agree to our processing of information as described in IBM’sprivacy statement. To provide a smooth navigation, your cookie preferences will be shared across the IBM web domains listed here.
Publication
CHI 1998
Conference paper
Evolution of the Conversation Machine: A case study of bringing advanced technology to the marketplace
Abstract
This paper describes the evolution of the Conversation Machine, a conversational speech system which allows users to carry out common banking transactions over the telephone using a conversational-style interface. The discussion is organized according to three phases of the project - the demonstration, laboratory, and customer phases. The different phases of the project had different goals and brought different design issues to the forefront. In particular, the realities of working with a customer partner have affected the design of the user interface and functionality of the system in ways not anticipated at earlier stages of the project.