Publication
IM 2017
Conference paper

COACH: Cognitive analytics for change

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Abstract

This paper presents our initial efforts towards building a cognitive analytics framework for change management. We propose a novel predictive algorithm for change risk calculation based on historical change failures, server failures, change triggered incidents as well as expert user input. Our predictive algorithm provides significant improvement over traditional risk assessments in proactively capturing problematic changes when tested with real client account data.

Date

Publication

IM 2017

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