Conference paperAutomated email activity management: An unsupervised learning approachNicholas Kushmerick, Tessa LauIUI 2005
Conference paperA framework for rapid development of conversational natural language call routing systems for call centersEa-Ee Jan, Hong-Kwang Kuo, et al.INTERSPEECH 2009
PaperFacilitating navigation in information spaces: Road-signs on the World Wide WebChristopher S. Campbell, Paul P. MaglioInt. J. Hum. Comput. Stud.
Conference paperDiscourse architectures: Designing and visualizing computer mediated conversationThomas Erickson, Susan Herring, et al.CHI EA 2002
