Managing value co-creation in consumer service systems within smart retail settings
- Clara Bassano
- Paolo Piciocchi
- et al.
- 2018
- J. Retail. Consum. Serv.
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Developing a framework to improve virtual shopping in digital malls with intelligent self-service systems
- Haluk Demirkan
- Jim Spohrer
- 2014
- J. Retail. Consum. Serv.