Universities as complex service systems: External and Internal perspectives
- G. Lella
- A. Fischetto
- et al.
- 2012
- SOLI 2012
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Designing multichannel value propositions to enhance value-cocreation phenomenon
- Vittorio Cesarotti
- Alessio Giuiusa
- et al.
- 2014
- International Journal of Service Science, Management, Engineering, and Technology