Fan Jing Meng, Ying Huang, et al.
ICEBE 2007
It has become increasingly desirable for companies worldwide to outsource their complex e-business infrastructure under the utility computing paradigm by means of service level agreements (SLAs). A successful utility computing provider must be able not only to satisfy its customers' demand for high service-quality standards, but also to fulfill its service-quality commitments based upon business objectives (e.g., cost-effectively minimizing the exposed business impact of service level violations). This paper presents the design rationale of a business-objectives-based utility computing SLA management system, called SAM, along with implementation experiences.
Fan Jing Meng, Ying Huang, et al.
ICEBE 2007
Yigal Hoffner, Simon Field, et al.
EDOC 2004
Beomseok Nam, Henrique Andrade, et al.
ACM/IEEE SC 2006
Liat Ein-Dor, Y. Goldschmidt, et al.
IBM J. Res. Dev