Transition relevance place: A proposal for adaptive user interface in natural language dialog management systems

Abstract

In this paper, we describe how users transfer language behavior commonly associated with directed dialog to natural language systems: they respond to the initial prompt with a single word (holophrase) instead of the naturally occurring unit of conversation (a sentence). We evaluate two solutions to this problem and offer a conversational turn-taking method together with a discourse clause tutorial as the effective way to get repeat callers to adapt to the natural language dialog style.