Paul P. Maglio, Teenie Matlock, et al.
Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
The current growth of the service sector in global economies is unparalleled in human history-by scale and speed of labor migration. Even large manufacturing firms are seeing dramatic shifts in percent revenue derived from services. The need for service innovations to fuel further economic growth and to raise the quality and productivity levels of services has never been greater. Services are moving to center stage in the global arena, especially knowledge-intensive business services aimed at business performance transformation. One challenge to systematic service innovation is the interdisciplinary nature of service, integrating technology, business, social, and client (demand) innovations. This paper describes the emergence of service science, a new interdisciplinary area of study that aims to address the challenge of becoming more systematic about innovating in service. © 2008 Production and Operations Management Society.
Paul P. Maglio, Teenie Matlock, et al.
Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Jim Spohrer, Stephen K. Kwan
International Journal of Information Systems in the Service Sector (IJISSS)
Joseph P. Bigus, M. Campbell, et al.
IBM J. Res. Dev
Joan Morris, Paul P. Maglio
CHI EA 2001