Supporting notable information in office work
Christopher S. Campbell, Paul P. Maglio
CHI EA 2003
The current growth of the service sector in global economies is unparalleled in human history-by scale and speed of labor migration. Even large manufacturing firms are seeing dramatic shifts in percent revenue derived from services. The need for service innovations to fuel further economic growth and to raise the quality and productivity levels of services has never been greater. Services are moving to center stage in the global arena, especially knowledge-intensive business services aimed at business performance transformation. One challenge to systematic service innovation is the interdisciplinary nature of service, integrating technology, business, social, and client (demand) innovations. This paper describes the emergence of service science, a new interdisciplinary area of study that aims to address the challenge of becoming more systematic about innovating in service. © 2008 Production and Operations Management Society.
Christopher S. Campbell, Paul P. Maglio
CHI EA 2003
John Bailey, Eser Kandogan, et al.
CHIMIT 2007
Rob Barrett, Paul P. Maglio
IBM Systems Journal
Henry Chesbrough, Jim Spohrer
Communications of the ACM