A1: Spreadsheet-based scripting for developing web tools
Eben M. Haber, Eser Kandogan, et al.
LISA 2005
The current growth of the service sector in global economies is unparalleled in human history-by scale and speed of labor migration. Even large manufacturing firms are seeing dramatic shifts in percent revenue derived from services. The need for service innovations to fuel further economic growth and to raise the quality and productivity levels of services has never been greater. Services are moving to center stage in the global arena, especially knowledge-intensive business services aimed at business performance transformation. One challenge to systematic service innovation is the interdisciplinary nature of service, integrating technology, business, social, and client (demand) innovations. This paper describes the emergence of service science, a new interdisciplinary area of study that aims to address the challenge of becoming more systematic about innovating in service. © 2008 Production and Operations Management Society.
Eben M. Haber, Eser Kandogan, et al.
LISA 2005
Paul P. Maglio, Jim Spohrer
Journal of the Academy of Marketing Science
Christopher S. Campbell, Paul P. Maglio
Int. J. Hum. Comput. Stud.
Paul P. Maglio, Stephen L. Vargo, et al.
ISeB