Optimizing cross enterprise collaboration using a coordination hub

Abstract

in this manuscript, we present a new system architecture for cross collaboration among multiple service enterprises. This collaboration is through relaxing the ideal skill set requirements and distributing service requests among the enterprises using an intelligent hub. The hub operates under knowledge of current and expected future service request arrival for all enterprises. We also present an optimal operation logistic for the hub under which objectives such as cost can be optimized. We illustrate the overall system operation as well as details of the coordination hub service request assignment strategy. © 2011 IEEE.