Integrated case management history and analytics

Abstract

Advanced case management gives enterprises the flexibility to organize their business operations in an efficient and transparent manner while providing knowledge workers the opportunity to proceed towards their goals and to react to exceptions as required in each individual situation. Powerful analytics based on pervasive observation of end-to-end case executions help to detect exceptional situations, determine possible derailment, and thus to prevent undesired outcomes. This paper demonstrates the application of proven technologies derived from real world examples to determine the health of a particular case. © 2011 IEEE.