Identity disclosure and the creation of social capital

Abstract

In this paper, we describe the identity policy decisions for a community network outside of Boston, Massachusetts. To promote trust and accountability, a member's online identity is their real-world identity; there is no anonymity. We conclude, based on analysis of the online interaction that this identity policy: bridged and enriched online and face-to-face interactions, promoted accountability in support of local commerce, and fostered a social norm of polite conversation.