Collaboration is critical to the management of modern computer systems. At every scale, making computers work is a collective task, from enterprise systems where teams of disparate specialists work together to understand, manage, and maintain vast complex IT infrastructures, all the way down to individuals seeking online, family, and co-worker help on how to keep their personal computers running. Since 2007, the CHIMIT symposium has served as a venue for research on all aspects of HCI and the management of information technology. CHIMIT sits at the intersection of several research communities, and to better draw in people from these communities, we plan to hold a series of workshops emphasizing various aspects of HCI and IT management. For GROUP, we propose a one-day workshop examining the collaborative aspects of configuring, managing, and troubleshooting computer systems at all scales. Copyright © 2012 by the Association for Computing Machinery, Inc. (ACM).