Publication
IUI 2018
Conference paper

Exploring the universe of egregious conversations in chatbots

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Abstract

As part of the raging commercial development of chatbot systems, the ability to improve the quality of conversations quickly and consistently is crucial. In this work, we focus on egregious conversations and the dialog failure points that lead to these extremely bad dialogs. We present a tool that helps chatbot designers exploring and prioritizing failure points that need to be handled. Each failure is accompanied with an explanation and a suggested remedy.

Date

05 Mar 2018

Publication

IUI 2018

Authors

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