Evaluating service-based software applications

Abstract

In today's global economy, countries are finding that the service sector is leading the way in growth compared to other sectors such as agriculture and manufacturing. This movement led to the creation of Services Sciences. This new field is a multidisciplinary field that seeks to bring together knowledge from diverse areas to improve the service industry's operations, performance and innovation. One challenge in this new discipline is the discovery of new ways to measure the usability of applications that reflect the attributes of the service sector. The goal of this paper is to expose the lack of a suitable process of measuring the need for more research in this area. Copyright 2008 ACM.