Conference paper
Digital service: Technological agency in service systems
Daniel Pakkala, James Clinton Spohrer
HICSS 2019
Digital technologies and how we use them are changing the face of business, even as those technologies that underlie computers, robots, and smart equipment are rapidly evolving, becoming more powerful, and transforming organizations much faster than in the past. Significant competitive advantage is now achievable from digital innovation and transformation. This special issue aims to generate understanding of some of today's issues and looks at opportunities for tomorrow.
Daniel Pakkala, James Clinton Spohrer
HICSS 2019
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