Publication
INFORMS 2021
Talk

Demand Driven Workforce Balance

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Abstract

Balancing workforce, especially in the support organization, is important to serve the customer request onetime with high quality. This requires understanding the upcoming demand and corresponding ticket fulfillment time to able to recommend the staffing needs. We will discuss in brief time series forecast model and downward propagation of error and other analytics in support of balancing the workforce.

Date

24 Oct 2021

Publication

INFORMS 2021

Authors

Topics

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