Client Touchpoint Modeling: Understanding client interactions in the context of service delivery
- Aqueasha M. Martin
- Yolanda A. Rankin
- et al.
- 2011
- CHI 2011
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Client touchpoint modeling making the invisible visible within IT service delivery organizations
- Joe Bolinger
- Aqueasha Martin
- et al.
- 2011
- SRII 2011