Towards an optimized model of incident ticket correlation
- Patricia Marcu
- Genady Grabarnik
- et al.
- 2009
- IM 2009
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74 results for Larisa Shwartz
Multi-tenant solution for IT service management: A quantitative study of benefits
- Larisa Shwartz
- Yixin Diao
- et al.
- 2009
- IM 2009
It service management of using heterogeneous, dynamically alterable configuration item lifecycles
- David Loewenstern
- Larisa Shwartz
- 2008
- ICEIS 2008
Decomposition of IT service processes and alternative service identification using ontologies
- Christian Bartsch
- Larisa Shwartz
- et al.
- 2008
- NOMS 2008
Dynamic management of outsourced service processes' QoS in a service provider - Service supplier environment
- Genady Grabarnik
- Heiko Ludwig
- et al.
- 2008
- BDIM 2008
IT service provider's multi-customer and multi-tenant environments
- Larisa Shwartz
- Naga Ayachitula
- et al.
- 2007
- CEC/EEE 2007
Management of service process QoS in a service provider - Service supplier environment
- Genady Grabarnik
- Heiko Ludwig
- et al.
- 2007
- CEC/EEE 2007
Grid resource consumption estimates and planing
- G. Grabarnik
- L. Kozakov
- et al.
- 2007
- ICAS 2007
IT service management automation - A hybrid methodology to integrate and orchestrate collaborative human centric and automation centric workflows
- Naga Ayachitula
- Melissa Buco
- et al.
- 2007
- SCC 2007
Service provider considerations for IT service management
- Larisa Shwartz
- Naga Ayachitula
- et al.
- 2007
- IM 2007