Multimedia chat for helpdesks: A requirements study, a practical SOA architecture, and an interface prototype
- Zon-Yin Shae
- Tony Bergstrom
- et al.
- 2009
- ISORC 2009
This is our catalog of publications authored by IBM researchers, in collaboration with the global research community. It’s an ever-growing body of work that shows why IBM is one of the most important contributors to modern computing.