Publication
ACL 2020
Conference paper

Unsupervised FAQ Retrieval with Question Generation and BERT

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Abstract

We focus on the task of Frequently Asked Questions (FAQ) retrieval. A given user query can be matched against the questions and/or the answers in the FAQ. We present a fully unsupervised method that exploits the FAQ pairs to train two BERT models. The two models match user queries to FAQ answers and questions, respectively. We alleviate the missing labeled data of the latter by automatically generating high-quality question paraphrases. We show that our model is on par and even outperforms supervised models on existing datasets.

Date

05 Jul 2020

Publication

ACL 2020

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