Publication
CNSM 2013
Conference paper

SLA impact modeling for service engagement

View publication

Abstract

During the customer engagement phase it is critical for the service providers to estimate the impact of service level constraints on service personnel needs. However, it is often difficult due to the implication from customer workload. In this paper we propose an SLA impact evaluation methodology that uses queueing models to quantitatively evaluate the impact of SLAs to the engagement cost model. © 2013 IEEE.

Date

Publication

CNSM 2013

Authors

Share