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Communications of the ACM
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Resource planning for business services

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Abstract

Software tools such as manufacturing resource planning (MRP) and Enterprise resource planning (ERP) allows the companies to monitor manufacturing enterprise processes and provides an information base for mathematically based advanced planning. Most business services involve a significant labor component, which requires defining the attributes used to categorize human capital, modeling the role of social capital, and analyzing the value of flexibility within organizations and workforces. Business services involving process outsourcing results in the transfer of employees from a company to its suppliers. Most business services involve a significant degree of automation and financial tracking, which can be a source for valuable data. The set of resources associated with an offering has significant variability depending of the specific features of the transaction in the business services.

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Communications of the ACM

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