Ming Xie, Wenjun Yin, et al.
International Journal of Services Operations and Informatics
We consider the optimization of queueing systems with service rates depending on system states. The optimization criterion is the long-run customer-average performance, which is an important performance metric, different from the traditional time-average performance. We first establish, with perturbation analysis, a difference equation of the customer-average performance in closed networks with exponentially distributed service times and state-dependent service rates. Then we propose a policy iteration optimization algorithm based on this difference equation. This algorithm can be implemented on-line with a single sample path and does not require knowing the routing probabilities of queueing systems. Finally, we give numerical experiments which demonstrate the efficiency of our algorithm. This paper gives a new direction to efficiently optimize the "customer-centric" performance in queueing systems. © 2009 Elsevier Ltd. All rights reserved.