Linear loss networks
Petar Momčilović, Mark S. Squillante
Queueing Systems
This paper considers human server systems of queues that arise within the information technology services industry. We develop a two-phase stochastic optimization solution approach to effectively and efficiently address the capacity management and planning processes of information technology services delivery centers. A large collection of numerical experiments of real-world human server system environments investigates various issues of both theoretical and practical interest, quantifying the significant benefits of our approach as well as evaluating the financial-performance trade-offs often encountered in practice.
Petar Momčilović, Mark S. Squillante
Queueing Systems
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SIGMETRICS 1993
Emilia Rosti, Giuseppe Serazzi, et al.
IEEE Transactions on Software Engineering
Yingdong Lu, Ana Radovanović, et al.
SOLI 2006