Making change work: Closing the change gap

Abstract

Purpose - ITTo discover the important, practical factors that Make Change Work./IT Design/methodology/approach - ITGlobal survey conducted through online and face-to-face interviews. Statistical analysis using correlation and cross tabulation./IT Findings - ITStudy identified four areas correlated with project success - real insights, solid methods, better skills, right investment. We call this the Change Diamond. Combined effectively, they make change work better./IT Practical implications - ITChange practitioners can more effectively deploy their resources to deliver maximum change impact through targeted intervention. Change practitioners can focus on the Change Diamond facets to enable better change./IT Originality/value - ITThe largest study of its kind in the field of Change Management in the last decade./IT Change management Human resource Management Management strategy Organizational change © 2009 Emerald Group Publishing Limited. All rights reserved.