PaperPersonalizing the user experience on ibm.comClare Marie Karat, Carolyn Brodie, et al.IBM Systems Journal
PaperMultiple multimodal mentors: Delivering computer-based instruction via specialized anthropomorphic advisorsSherman R. Alpert, Mark K. Singley, et al.Behaviour and Information Technology
ReviewRaison d'Etre: Embodying design history and rationale in hypermedia folklore—an experiment in reflective design practiceJohn M. Carroll, Mary Beth Rosson, et al.Library Hi Tech