Publication
DES 1985
Conference paper

DESIGNING FOR TOTAL QUALITY PERFORMANCE.

Abstract

The IBM manufacturing plant at Havant is located on the south coast of England near to Portsmouth and employs nearly 2000 people. The ratio of managers to employees is roughly 1:14 and line management is entirely responsible for salary and career progression of members of their departments. During the last five years all employees have been active in an EXCEL program, which is a new cultural attitude to quality and has yielded dramatic improvements to the entire manufacturing operation. This paper describes this program along with the emphasis on reinforcement of the need to incorporate quality, manufacturability and serviceability into the design of new products.

Date

Publication

DES 1985

Authors

Share