Abstract
Many TQM initiatives fail due to a lack of commitment by management. The author suggests using an assessment framework so that every ‘benefit’ becomes visible and, therefore, encourages even more effort. © 1993, MCB UP Limited
Many TQM initiatives fail due to a lack of commitment by management. The author suggests using an assessment framework so that every ‘benefit’ becomes visible and, therefore, encourages even more effort. © 1993, MCB UP Limited