Business process discovery by using process skeletonization

Abstract

Process Management software and solutions mainly address structured processes in enterprises, but there are still many business applications that are less structured by their nature, such as human-centric and ad hoc workflows. Existing process mining algorithms often have difficulties in extracting a skeletal structure of a less-structured process model from real-life event logs. We propose a new process mining algorithm by using a skeleton-extraction procedure, which brings structure to less structured business processes. We present experimental mining results from real insurance claim examination event logs and verified the effectiveness of the proposed algorithm. © 2013 IEEE.