Publication
CNSM 2011
Conference paper

A service management architecture component model

Abstract

In this paper, we are proposing a four-layer enterprise architecture model for service management. The aim of the proposed architecture is to provide a framework for the automated, centralized, real-time enterprise service management solution. We developed a component model to address the functional requirements for different integrated service management functions. © 2011 IFIP.

Date

01 Dec 2011

Publication

CNSM 2011

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