Publication
IEEE Internet Computing
Paper

A conceptual framework for engineering chatbots

View publication

Abstract

The increasing popularity of chatbots as virtual assistants has lead to many organizations releasing If-This-Then-That frameworks to engineer such chatbots. However, these frameworks often result in inflexible and difficult-to-maintain chatbots. This paper outlines a high-level conceptual framework for realizing flexible chatbots founded upon agent-oriented abstractions: goals, plans, and commitments.

Date

01 Nov 2018

Publication

IEEE Internet Computing

Authors

Share