A graphical approach to providing infrastructure recommendations for IT
- Ashwin Lall
- Anca Sailer
- et al.
- 2008
- SCC 2008
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32 results at SCC 2008
SCOOP: Automated social recommendation in enterprise process management
- Huiming Qu
- Jimeng Sun
- et al.
- 2008
- SCC 2008
A framework for model-based continuous improvement of global IT service delivery operations
- Abhijit Bose
- Aliza Heching
- et al.
- 2008
- SCC 2008
Text to intelligence: Building and deploying a text mining solution in the services industry for customer satisfaction analysis
- Shantanu Godbole
- Shourya Roy
- 2008
- SCC 2008
Mining top issues from contact center logs for self help portals
- Dinesh Garg
- Nanda Kambhatla
- et al.
- 2008
- SCC 2008
SpiG4WSC: A calculus for secure services composition1
- Xu Dong Hong
- Qi Yong
- et al.
- 2008
- SCC 2008
On improving change management process for enterprise IT services
- Xiang Luo
- Koushik Kar
- et al.
- 2008
- SCC 2008
A software as a service with multi-tenancy support for an electronic contract management application
- Thomas Kwok
- Thao Nguyen
- et al.
- 2008
- SCC 2008
Deriving explicit data links in WS-BPEL processes
- Oliver Kopp
- Rania Khalaf
- et al.
- 2008
- SCC 2008
Dynamic support for BPEL process instance adaptation
- Ru Fang
- Le Zou Zhi
- et al.
- 2008
- SCC 2008