Our current focus is on Spoken Customer Care, where our goals are to improve customer experience in human-machine interaction (voice bots), and to enhance analytics capabilities in human-human call center interaction.
Our expertise covers a wide spectrum of technologies – for expressive speech synthesis, voice customization, spoken language understanding and generation, speaker recognition, language identification, speech-based emotion recognition, and audiovisual analytics.
With our vast expertise in speech signal processing, machine learning, and deep learning, we support IBM product teams and participate in research activities that advance speech science and technology.
Ron Hoory,
Manager Speech Technologies,
IBM Research - Haifa